ck899 Privacy Policy

Introduction and Purpose

ck899 is an online casino and betting platform operated for Bangladeshi users. We take your privacy very seriously. The purpose of this privacy policy is to explain with full transparency how information is collected, processed, stored, and used for users who register with or visit our platform.

ck899 believes that your personal information is your asset. We never sell your information to third parties without your permission and we do not collect any unnecessary data. This policy applies to all pages and services of the ck899.lat website.

This policy may be updated at any time. When changes are made, we will note the update date, and registered users will be notified by email about any significant changes.

What Information Is Collected

a) Information Provided at Registration

When you create an account at ck899, the following information is collected:

• Full name (as per national identity card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred currency and country

b) Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile number
• Bank account number (for bank transfers)
• Transaction history and amounts

Note: Full credit/debit card numbers are not stored on our servers.

c) Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Pages visited on the website and time spent
• Cookie and session data
• Referral source (where you came from)

d) Identity Verification Information (KYC)

We may verify your identity for withdrawals above a certain amount or if suspicious activity is detected. In such cases, a copy of your national identity card or passport may be requested. These documents are stored securely in an encrypted system.

Purpose of Data Use

ck899 uses the collected information for the following purposes:

Account Management

• Completing the registration process and keeping the account active
• Ensuring login security and authentication
• Assisting with password recovery

Financial Transactions

• Processing deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳1,000
• Storing and displaying transaction history
• Verification to prevent fraud and money laundering

Customer Service

• Providing support via 24/7 live chat
• Resolving issues and handling complaints
• Sending important notifications

Improvement and Analysis

• Monitoring and improving website performance
• Making the user experience easier
• Identifying and resolving technical errors

Promotions and Communication (only with consent)

• Sending bonus offers and promotional information
• Providing updates about new games or features

You can stop promotional communications at any time. If you email [email protected] we will take action immediately.

Cookie Policy

ck899 uses cookies to ensure the website works properly and to improve your experience. A cookie is a small text file stored in your browser.

Cookies We Use

• Essential Cookies: Used to maintain login sessions and manage basic site functions. These cannot be turned off.
• Functional Cookies: Used to remember your preferences such as language or theme.
• Analytical Cookies: Used to monitor website usage, which helps us improve our services.

Most browsers allow you to control cookies. You can block or delete cookies from your browser settings, but some site features may not work as a result.

Data Sharing and Third Parties

ck899 never sells your personal information. However, information may be shared in the following limited circumstances:

Payment Processing Partners

Payment gateways such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions. These partners are required to follow our privacy standards.

Legal Obligations

Information may be disclosed to comply with court orders, requests from regulatory authorities, or legal requirements. Where possible, we will try to notify you in advance.

Fraud Prevention

If a user's activity is suspected to be fraudulent or related to money laundering, information may be shared with the relevant authorities.

Business Changes

If ck899 goes through a merger, acquisition, or asset transfer, user information may be transferred to the new ownership. We will notify you in advance in such cases.

Data Security Measures

ck899 follows industry-standard technology and practices to protect your information:

• SSL Encryption (SSL/TLS): All data transmission between you and our servers takes place over encrypted channels.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Control: Only authorized staff can access the information they need.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewall and Anti-Malware: Advanced technology is used to keep the server infrastructure secure.

While we always strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. We therefore ask users to keep their passwords strong and not share them with anyone.

Data Retention Period

ck899 does not retain your information longer than necessary. The retention period is determined on the following basis:

• Active Accounts: All information is retained while the account remains active.
• Inactive Accounts: If an account has been inactive for 3 years, the process of deleting account-related information begins. A notification will be sent beforehand.
• Financial Transaction Records: Transaction records may need to be retained for an extended period for legal and regulatory reasons.
• Account Closure: If you request to close your account, most information is deleted within 30 days, though some information may be retained for a further period due to legal obligations.

Your Rights

As a user of ck899, you have the following rights:

Right to Access Information

You can request at any time to know what information we hold about you.

Right to Correct Information

If your information is incorrect or incomplete, you can request that it be corrected.

Right to Delete Information

In certain circumstances you can request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

Right to Object to Processing

You can object to the use of your information for specific purposes, including marketing communications.

Right to Data Portability

You can request to receive your information in a machine-readable format.

Minors and Age Verification

ck899 is intended solely for adults (aged 21 or above). We do not intentionally collect any information from those under the age of 21.

Age is verified at the time of registration. If we become aware that a minor is using our services, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian suspects that their child is using our platform, please contact us at [email protected].

Policy Changes and Contact

Policy Changes

ck899 reserves the right to update this privacy policy at any time. For any significant changes:

• The "Last Updated" date at the top of this page will be changed
• Registered users will be sent a notification by email
• If you continue to use the site after the changes, you will be considered to have agreed to the new policy

Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team generally responds to your request within business days. For complex requests, it may take up to 30 days.